MDAC Confirmation Email Issues?

Understanding MDAC Confirmation Process

After successfully submitting your Malaysia Digital Arrival Card (MDAC), you should receive a confirmation email within a few minutes to a few hours. This email contains your MDAC approval and QR code needed for immigration.

What the Confirmation Email Contains

• QR Code: Essential for immigration scanning
• Reference Number: Unique MDAC application ID
• Personal Details: Name, passport number, travel dates
• Approval Status: Confirmation of successful submission
• Instructions: What to present at immigration

Common Reasons for Missing Confirmation Emails

Step-by-Step Troubleshooting Guide

Step 1: Check Your Email Thoroughly

Step 2: Verify Your Email Address

Double-check the email address you provided during MDAC application:

• Look for typos in your email address
• Ensure you used the correct domain (.com, .org, etc.)
• Check if you accidentally used an old or inactive email
• Verify there are no extra spaces or characters

Step 3: Check Application Status Online

Visit the MDAC application portal to check your application status:

1. Go to the MDAC application portal
2. Look for "Check Application Status" or similar option
3. Enter your passport number and reference number (if available)
4. Review the status and any pending requirements

Step 4: Wait for Processing Time

Consider normal processing timeframes:

• Immediate: Most confirmations arrive within 15-30 minutes
• Standard: Up to 2-4 hours during normal periods
• Peak Times: Up to 24 hours during high traffic
• Holidays: Extended delays during Malaysian public holidays

What to Do Based on Different Scenarios

Scenario 1: Email in Spam Folder

Solution:

1. Move the email to your inbox
2. Mark the sender as "Not Spam"
3. Add the sender to your contacts
4. Create a filter to prevent future emails from going to spam

Scenario 2: Wrong Email Address

Solution:

1. Contact MDAC customer support immediately
2. Provide your passport number and travel details
3. Request email address correction
4. May need to resubmit application with correct email

Scenario 3: System Delays

Solution:

1. Wait 24-48 hours for system processing
2. Check application status online regularly
3. Contact support if no response after 48 hours
4. Keep all application reference numbers

Scenario 4: Application Incomplete

Solution:

1. Log back into the MDAC system
2. Complete any missing information
3. Upload any required documents
4. Resubmit the completed application

Alternative Ways to Retrieve Your MDAC

Online Portal Access

If you have your reference number:

• Log into the MDAC application portal
• Use "Retrieve Application" or similar function
• Enter passport number and reference number
• Download or print your confirmation

Customer Support Assistance

Contact MDAC support channels:

• Provide passport number and travel dates
• Explain the confirmation email issue
• Request manual resend of confirmation
• Ask for alternative delivery methods

Preventing Future Email Issues

Email Setup Best Practices

• Use Primary Email: Use your most frequently checked email address
• Whitelist Domains: Add Malaysian government domains to safe senders
• Check Filters: Ensure no filters block government communications
• Clear Inbox: Ensure sufficient storage space

Application Best Practices

• Double-check email address before submitting
• Use a reliable internet connection
• Complete application in one session
• Save reference numbers immediately
• Take screenshots of confirmation pages

Emergency Situations

Travel Within 24-48 Hours

If you're traveling soon and haven't received confirmation:

At the Airport Without Confirmation

If you arrive at the airport without MDAC confirmation:

• Inform immigration officers about your situation
• Provide passport and any reference numbers
• Show proof of MDAC application submission
• Be prepared for additional processing time
• Cooperate fully with immigration procedures

Technical Troubleshooting Tips

Email Client Issues

• Gmail: Check All Mail, Spam, and Promotions tabs
• Outlook: Check Junk Email and Clutter folders
• Yahoo: Look in Spam and Bulk folders
• Apple Mail: Check Junk folder and VIP settings

Mobile Email Apps

• Refresh your email app manually
• Check notification settings
• Ensure app has internet connectivity
• Try accessing email via web browser

What Information to Have Ready When Contacting Support

When reaching out for help, prepare the following information:

Common Error Messages and Solutions

"Application Not Found"

Possible Causes: Incorrect reference number, system delays, incomplete submission
Solution: Double-check reference number, wait for processing, contact support

"Email Address Invalid"

Possible Causes: Typo in email address, unsupported email format
Solution: Verify email format, resubmit with correct address

"System Temporarily Unavailable"

Possible Causes: Maintenance, high traffic, technical issues
Solution: Wait and try again later, check system announcements

Contact Information for MDAC Support

Prevention Tips for Future Applications

Related Information