What is the Malaysia Autogate System?
The Malaysia Autogate System is an advanced automated immigration clearance technology that allows eligible travelers to pass through immigration without manual officer verification.
This cutting-edge system uses biometric technology and passport scanning to verify traveler identity and immigration status automatically, significantly reducing wait times and improving the overall travel experience.
Key Benefits
- No waiting in long immigration lines
- 24/7 availability at major airports
- Contactless and hygienic process
- Available for both arrival and departure
- Multilingual interface support
Autogate Eligibility Requirements
Passport Requirements
- E-passport with biometric chip
- Valid for at least 6 months
- From one of 63 eligible countries
- Machine-readable passport
MDAC Requirements
- MDAC submitted 3 days prior to arrival
- Valid MDAC confirmation
- First-time visitors must use manual counter initially
- Return visitors can use autogate directly
How to Use the Autogate System
Approach the Autogate
Look for the autogate lanes marked with green lights and "Autogate" signs. Ensure you have your passport and MDAC confirmation ready.
Scan Your Passport
Place your passport on the scanner with the photo page facing down. The machine will read your passport information and verify your eligibility.
Biometric Verification
Look directly at the camera for facial recognition. The system will compare your face with the photo in your passport chip.
Wait for Verification
The system will process your information and verify your MDAC status. This usually takes 10-30 seconds.
Collect Passport and Proceed
Once verification is successful, the gate will open. Collect your passport and proceed through the gate to enter Malaysia.
Troubleshooting Common Issues
Passport Not Recognized
Possible Causes: Damaged chip, dirty passport, or incompatible passport type.
Solution: Clean your passport and try again. If it still doesn't work, proceed to the manual immigration counter.
Facial Recognition Failed
Possible Causes: Poor lighting, glasses, hat, or significant appearance change since passport photo.
Solution: Remove glasses/hat, look directly at camera, and ensure good lighting. Try 2-3 times before using manual counter.
MDAC Not Found
Possible Causes: MDAC not submitted, expired, or system delay.
Solution: Show your MDAC confirmation to immigration officer at manual counter for assistance.
First-Time Visitor
Requirement: First-time visitors to Malaysia must use manual counter for initial passport verification.
Solution: Proceed to manual immigration counter. Subsequent visits can use autogate.
Ready to Experience Fast-Track Immigration?
Make sure you're eligible and have completed your MDAC to use Malaysia's advanced autogate system.